Our Privacy Policy

Last updated: July 8 2026

This Privacy Policy describes how Veristra Inc. collects, uses, discloses, stores and protects personal information through our website, online forms, email, telephone, text messaging, customer portals, project-management systems and the services we provide.

This Policy does not replace any confidentiality, data-processing or information-security obligations contained in a customer service agreement. Where an agreement provides additional protections, the agreement will also apply.

Interpretation and Definitions
Interpretation
Words with capitalized initial letters have defined meanings under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions
For the purposes of this Privacy Policy:

Company, referred to in this Privacy Policy as “the Company,” “we,” “us,” or “our,” means Veristra Inc., located at 25140 Kingsland Blvd., Ste. 100, Katy, TX 77494.
Country refers to the United States.
Cookies are small files placed on your device by a website to store browsing data and other information.
Device means any device that can access the Service such as a computer, cellphone, or tablet.
Personal Data or Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an identified or identifiable individual.
Service means the Website and the forms, communications, customer portals, project-management systems, estimating services, supplement services, bookkeeping services and other contractor back-office services through which Veristra Inc. collects or processes Personal Data.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure.
Website refers to the Veristra Inc website, accessible at https://www.veristra.us
You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

Our Role When Processing Information

When you visit our website, contact us or request information about our services, Veristra Inc. generally determines how and why that personal information is processed.

When Veristra Inc. processes project, customer, employee, vendor, homeowner, claimant or financial information on behalf of a business customer, Veristra Inc. generally acts as a service provider or processor under the customer’s instructions and applicable service agreement. The business customer remains responsible for determining the lawful purposes for which that information is collected and used.

Privacy requests relating to information controlled by one of our customers may be referred to that customer.

Information We Collect

Contact and identification information

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

Name
Business name
Job title
Business email
Telephone number
Mailing address
Preferred contact method

Business and account information

Company information
Service-agreement status
Billing contacts
User or portal account details
Customer preferences
Communication records

Project and estimating information

Project names and addresses
Plans and specifications
Bid information
Photographs
Inspection reports
Measurements
Pricing information
Labor rates
Supplier quotes
Estimates
Material lists
Project correspondence

Insurance-restoration information

Insurance estimates
Claim numbers
Carrier correspondence
Property information
Policy or coverage information provided for the service
Homeowner or claimant contact information
Photographs and damage documentation

Bookkeeping and financial information

Transaction records
Invoices
Vendor and customer information
Bank and credit-card statements
Account balances
Reconciliation records
Financial reports
Payment status
Approved payment instructions

Communications

Emails
SMS messages
Call notes
Call recordings and transcripts, when calls are recorded with notice or consent as required by applicable law
Support requests

Payment information

Payment-card information entered through a third-party payment processor, invoicing system or customer-authorized platform is processed by that provider. Veristra Inc. may receive billing contact information, transaction status, payment amount and masked card information. Veristra Inc. does not intentionally store complete payment-card numbers or card security codes in its own systems.

Financial and account information collected for bookkeeping, invoicing, reconciliation or payment-support services is used only as reasonably necessary to provide the customer-authorized service, maintain security, prevent fraud, comply with law and protect legal rights. Veristra Inc. does not use customer financial records for advertising purposes.

Technical and usage information

IP address
Browser
Device
Pages viewed
Referring pages
Cookie and analytics identifiers
Form interactions
Approximate location derived from IP

We may collect information:

Directly from you
From your employer or company
From a contractor customer that authorizes Veristra Inc. to perform services
From documents, portals and systems to which we are granted access
From service providers and integration partners
Automatically through cookies and similar technologies
From publicly available or customer-authorized sources when relevant to a requested service

Tracking Technologies and Cookies

We use cookies and similar tracking technologies such as beacons, tags, and scripts to enhance your experience and analyze our Service. A cookie consent banner is used to obtain and manage your preferences.

Types of cookies we use:

Necessary / Essential Cookies — Session cookies administered by us. These cookies enable core website functionality and user authentication.
Cookie Notice Acceptance Cookies — Persistent cookies administered by us. These cookies record whether a user has accepted or declined applicable cookie preferences.
Identify if users have accepted cookies.
Functionality Cookies — Persistent cookies administered by us. These cookies remember user preferences, such as login or language settings.
Analytics Cookies — Persistent; administered by us or our service providers
Help us understand how visitors find and use the Website, which pages are viewed, how visitors interact with forms and whether the Website functions as intended.
Advertising and Measurement Cookies — Persistent; administered by us or our service providers
Help us measure advertising campaigns, attribute inquiries or conversions, limit repeated advertising and, where enabled and permitted, provide advertising based on Website activity.

You can manage nonessential cookie preferences through our cookie-consent tool and may also refuse or delete cookies through your browser settings. Disabling certain cookies may affect some Website features. Essential cookies cannot be disabled through the consent tool because they are required for the Website to function.

How We Use Personal Data

We may use your Personal Data to:

Provide and maintain our Service
Manage customer accounts, portal access and service records, where applicable
Perform requested services and administer service agreements, project assignments, invoicing and customer relationships
Contact you by email, telephone or SMS regarding inquiries, projects, account matters, service updates and support requests
Send marketing communications about Veristra Inc. services where permitted by law. You may opt out of promotional emails by using the unsubscribe method provided in the message and may opt out of SMS messages by replying STOP.
Respond to your inquiries and manage support requests
Create and maintain call recordings, transcripts and other communication records, where permitted by applicable law, for project documentation, service administration, quality assurance, training, security, dispute resolution and legal compliance
Evaluate, negotiate or complete a merger, financing, acquisition, reorganization or sale of some or all of our business or assets
Analyze usage, improve service quality, and support marketing efforts
Comply with legal obligations

We may use analytics and advertising technologies to understand website use, measure campaign performance, prevent fraud and improve our marketing. These technologies may collect online identifiers, IP-derived location, browser or device information, referring pages, pages viewed and interactions with our website.

Where required, nonessential advertising and analytics technologies are used according to your cookie choices.

We do not authorize advertising providers to use customer project files, insurance documents, bookkeeping records or SMS opt-in information for their independent advertising purposes.

How We Disclose Personal Data

Veristra Inc. does not sell Personal Data for monetary consideration. Depending on the technologies enabled on the Website, limited technical and usage information may be disclosed to analytics and advertising providers for campaign measurement, attribution and, where enabled, advertising.

In some jurisdictions, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted advertising even when no money is exchanged. Where applicable, you may opt out through the Website’s cookie-consent tool or by submitting a privacy request.

Depending on the Service, requested work and purpose of the disclosure, the categories of Personal Data disclosed may include:

Contact and identification information
Business and account information
Project and estimating information
Insurance-restoration information
Bookkeeping and financial information
Communications and consent records
Payment status and limited billing information
Technical and usage information

We may disclose this information to the recipient categories described below. Recipients may use the information only for the applicable purpose and according to contractual obligations, professional duties, customer instructions or applicable law.

Service providers

We may disclose information to vendors that provide services to Veristra Inc. and process information according to our instructions or the services they provide.

Website hosting
Forms and CRM
Cloud storage
Microsoft services
Email and communications
SMS delivery
Analytics
Advertising measurement
Accounting and invoicing
Payment processing
IT and security support

Customer-authorized recipients

When requested or authorized by the customer, we may disclose project or business information to parties involved in estimating, pricing, claim documentation, accounting, project administration or other requested work.

Suppliers
Manufacturers
General contractors
Insurance-related parties
Accountants
Attorneys
Other parties the customer authorizes

Professional advisers

We may disclose information to professional advisers when reasonably necessary to obtain legal, accounting, insurance, audit or other professional services.

Attorneys
Accountants
Insurers
Auditors

Legal and safety disclosures

We may disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect rights or property, investigate misuse, maintain security or protect the safety of Veristra Inc., our customers or others.

Courts
Government authorities
Law enforcement
Parties needed to protect rights, safety or systems

Business transactions

Information may be reviewed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets or similar business transaction, subject to appropriate confidentiality and legal requirements.

Merger
Acquisition
Financing
Sale of assets
Reorganization

Retention of Your Personal Data

We retain personal information for as long as reasonably necessary to provide the requested services, maintain customer and project records, administer contracts, meet legal and accounting obligations, resolve disputes, enforce agreements, maintain security and support legitimate business operations.

Retention periods vary according to the type of information, the customer relationship, contractual requirements, legal obligations and whether the information is stored in active systems or backups.

When information is no longer reasonably required, we may delete, deidentify or securely archive it.

International Access and Transfers

Veristra Inc is a Texas-based company supported by personnel and service providers located in the United States and Honduras. Information may be accessed, processed or stored in the United States, Honduras and other locations where our authorized service providers operate.

We use contractual, administrative and technical safeguards designed to protect information when it is transferred or accessed across jurisdictions.

We ensure that:

Personal Data may be transferred to or accessed from systems and service providers located outside the jurisdiction in which it was originally collected. Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.
We take reasonable steps designed to ensure that international access and transfers are subject to appropriate contractual, administrative and technical safeguards and that Personal Data is handled consistently with this Privacy Policy.

Your Privacy Rights and Requests

Depending on applicable law, you may have the right to request access, correction, deletion or a portable copy of certain personal information, or to object to or opt out of certain processing.

Submit a request by emailing info@veristra.us with the subject line “Privacy Request” or by calling (205) 206-7946.

We may request information reasonably necessary to verify your identity and authority. We will respond within the period required by applicable law.

Some requests may be denied or limited when retention is necessary to perform a contract, comply with law, protect security, maintain business records, exercise legal rights or process information on behalf of a customer.

To appeal a decision, reply to our response with the subject line “Privacy Appeal” and explain why you believe the decision should be reconsidered.

We will review the appeal and respond within the period required by applicable law. If an appeal is denied and applicable law requires it, we will provide information about how to submit a complaint to the appropriate privacy regulator, including the Texas Attorney General where applicable.

When Veristra Inc. processes information on behalf of a business customer, we may direct the request to that customer.

SMS and Mobile Information

When you opt in to receive text messages, we may collect your mobile telephone number, consent record, message history, delivery information and opt-out status.

Veristra Inc. and service providers acting solely on our behalf may use this information to transmit, administer and maintain records of the messages you requested.

We may disclose mobile information to communications providers and other service providers only as reasonably necessary to transmit messages, maintain consent and opt-out records, prevent fraud, comply with law or support the requested Service.

No mobile information will be sold or disclosed to third parties or affiliates for their independent marketing or promotional purposes. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

You may opt out at any time by replying STOP to a Veristra text message. For assistance, reply HELP or contact us at:

Email: info@veristra.us
Phone: (205) 206-7946

Message frequency varies. Message and data rates may apply.

Security of Your Personal Data

We maintain administrative, technical and organizational safeguards designed to protect personal information. Depending on the system and information involved, these measures may include access restrictions, role-based permissions, authentication controls, encrypted transmission, cloud-security controls, confidentiality obligations, backups and employee training.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for businesses and individuals acting in a professional capacity and are not directed to children. We do not knowingly collect personal information directly from children under 13. If we learn that information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Links to Other Websites
Our Service may link to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies individually.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We may also notify you via email or prominent notice on our Service.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights when the applicable legal requirements and business thresholds are met. These rights may include access, correction, deletion, portability, non-discrimination and the ability to opt out of certain sales, targeted advertising or profiling.

We do not sell personal information. We may disclose personal information to service providers, professional advisers, government authorities, business successors, and other parties only as described in this Privacy Policy or as required by law. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Where applicable law provides a right to opt out of targeted advertising, certain advertising-related disclosures or profiling, you may submit a request using the methods described in the “Your Privacy Rights and Requests” section. You may also manage available analytics and advertising preferences through the Website’s cookie-consent tool.

Browser Privacy Signals

Some browsers offer Do Not Track signals. Because there is no uniform industry standard for responding to DNT signals, the Website does not currently respond to them.

Certain jurisdictions may recognize universal opt-out preference signals, such as Global Privacy Control. Where applicable law requires Veristra Inc. to recognize a legally valid opt-out preference signal, we will process the signal as required. You may also submit a privacy request using the methods described above.

Email: info@veristra.us
Phone: (205) 206-7946

Mailing address: Veristra Inc, 25140 Kingsland Blvd., Ste. 100, Katy, Texas 77494

Our Privacy Policy

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